Booking, payment and cancellation: tours we run ourselves

This page is for services marked “Operated by Ontripo”: our own tours and transfers in Istanbul and Trabzon. See Help.

How to book

  1. Open the tour and press the WhatsApp button, or write to us on +90 501 073 07 30.
  2. Send us the date, the number of adults, the age of each child, and your hotel name and location.
  3. Our team checks availability and sends you a confirmation with your pickup time and place.

Your booking is confirmed only when our team confirms it. A request on its own is not a booking.

Group trips can be booked up to midnight (Istanbul time) before the trip date. The Bosphorus dinner cruise can be booked until 16:00 on the day.

Price

  • Prices are in US dollars.
  • Check whether a price is per person, per vehicle, per yacht or per hour. Each tour page says this.
  • What is included is written on each tour page. Optional activities, entrance tickets, shopping and meals are included only when the tour page says so.
  • Inside the service area there are no compulsory extra fees on top of the tour price.

How and when you pay

  • No deposit. You do not pay anything to book.
  • No online payment. This website never asks for your card details. Please do not send card numbers, passwords or ID documents through the site.
  • You pay on the day of the trip.
  • Payment is in cash, and any currency is accepted.

Cancellation

  • Cancel at least 12 hours before the start of the trip or service: you pay nothing.
  • Less than 12 hours before, or no-show: the full amount is due.
  • To cancel, message us on WhatsApp: +90 501 073 07 30.

Changes to your booking

  • You can change the date or the number of people free of charge up to 12 hours before the trip starts.

Weather and changes on the day

  • The route, the order of stops and the timing can change because of weather, traffic or operating conditions.
  • If we cancel a trip because of the weather, we offer you another date. If you prefer, we cancel the booking and you pay nothing.

Children

  • Children aged 0 to 3 travel free, without their own seat or meal.
  • From age 4, the full adult price applies.
  • Please give each child’s age when you book.
  • The free rule does not cover entrance tickets that are bought separately.
  • If you need a child seat, please ask for it in advance, when you book.

Pickup

  • Pickup and return are at your hotel door, inside the tour’s confirmed service area.
  • In Istanbul, the service area is Fatih, Beyoğlu and Şişli on the European side.
  • If the street is too narrow or the car cannot reach your door, we agree another meeting point with you.
  • Outside the service area, an extra fee may apply. It depends on the distance and is agreed when you book.
  • We give you your pickup time when we confirm the booking.
  • On group trips, the guide messages you about 10 minutes before arrival.
  • On tours, we cannot promise a fixed waiting time, so please be ready at your pickup time.

Airport transfers

  • From the airport: the driver tracks your flight by its number. Please send us your flight number when you book.
  • After your flight lands, the driver waits for you for one and a half to two hours at most.
  • From your hotel to the airport: the driver waits for you at the hotel for 30 minutes.

Questions

WhatsApp or phone: +90 501 073 07 30
Email: info@ontripo.com

Our team answers messages every day from 8:00 to 23:00 (Istanbul time).