Terms of use

1. Who we are

Ontripo (ontripo.com) is run by LEBBEYK TURİZM LİMİTED ŞİRKETİ (trade name Osmanli Travel). We are a travel agency licensed by the Association of Turkish Travel Agencies (TÜRSAB), licence number 17384.

Address: Akşemsettin Mah. Albay Cemil Sakarya Sk. Uğur Apt. No:22 İç Kapı No:2, Fatih, İstanbul, Türkiye

WhatsApp and phone: +90 501 073 07 30

Email: info@ontripo.com

2. Two kinds of services on Ontripo

Services we run ourselves. These are marked “Operated by Ontripo”. They are our own tours and transfers in Istanbul and Trabzon. You book them directly with our team, and our Booking and cancellation policy applies.

Services from other companies. Some tickets, tours and other services shown on Ontripo are run by other companies. Where a button takes you to another company’s website to book, that company’s terms apply.

When you book on another company’s website:

• you book on that company’s website;
• your contract is with that company;
• that company takes your payment, issues your ticket or voucher, and handles changes, cancellations and refunds;
• its own terms and privacy policy apply.

Hotels and flights booked on Ontripo. You search, choose and pay on Ontripo. Your card payment is taken securely by our booking processor, whose name may appear on your bank statement, and the hotel or airline provides your stay or flight. The cancellation policy or fare rules shown before you pay apply.

Ontripo may receive a fee from other companies for bookings made through the site, at no extra cost to you.

We are not responsible for the services, prices, availability or decisions of other companies. If something goes wrong, we will still try to help you find the right contact.

3. Prices and information

• We show only real prices. If we do not have a real figure, we show none.
• Prices can change at any time. The price shown at the moment you book is the one that counts.
• We work hard to keep our city guides correct. Opening hours, rules and prices at attractions can still change, so please check important details before you travel.

4. Your account

• You can create an account to save places and tours and to get member prices.
• Members get 5% off the tours that Ontripo runs itself. This discount does not apply to services run by other companies.
• Keep your password private. You are responsible for what happens in your account.
• You can delete your account at any time from “My account”. It is removed immediately and permanently.

5. Using the site fairly

Please do not copy our content in bulk, try to break or overload the site, or use it for anything unlawful. We may close accounts that do this.

6. Reviews

We do not publish invented ratings or reviews.

7. Our responsibility

For services we run ourselves, we are responsible for providing the service as described on the tour page and in our booking policy.

8. Privacy

How we use your data is explained in our Privacy policy.

9. Complaints

If something is not right, tell us on WhatsApp (+90 501 073 07 30) or by email (info@ontripo.com). If you booked on another company’s website, please contact that company first. We will help if you cannot reach them.

10. Changes to these terms

We may update these terms. If a change matters for account holders, we will tell them before it takes effect.